We were celebrating a friend's birthday and decided to try this place in Richmond. It's not very big in there but looks tidy. It's actually a vegetarian Vietnamese restaurant.
When we entered my friend said for 4 people and the woman that worked there talked to us in this way that didn't sound very nice. She asked for our vaccination card and ID, doesn't say thank you or anything. She also acted so annoyed that she has to check these cards or just unhappy that we entered their restaurant. Another friend entered and we saw that woman look at our friend but she was just doing her own thing while my friend waited for her to check her vaccination card and ID. It took so long that my friend decided to sit down with us until that woman was free to check her cards. We didn't see her treat other people like that. It was probably the worse customer service ever. If she was the boss, she needs to change or no one would come back after one time. If she just works there I hope her boss can retrain her on customer service.
Anyways, aside from the horrible customer service, the food was not bad. We all ordered the crab meat tomatoe soup and the chicken noodle soup ($12.75). A friend wanted beef noodle soup but the woman said no beef. It's like how is it possible for a Vietnamese restaurant not to have beef (vegetarian)? Isn't that one of the main ingredients?
Friends said the crab meat tomatoe was very tomatoe and nothing really special, something they can make at home. They used the round thick type of noodle, different from normal pho. The taste was really plain as well.
Another friend and I thought the chicken noodle was actually not bad. It tasted like normal pho to us. They actually used the normal flat type of rice noodle in this one, I thought they only used the round ones for everything. The rice noodle was a bit overcooked, it was so soft that it breaks apart very easily. Some noodle were stuck together. The vegetarian chicken was not bad as well. Friend thought it was similar to real chicken. Large size was ok filling for me.
Their washroom had this really strong smell, not washroom smell but kind of like this oil smell that's been at the restaurant forever. I could even smell it through my mask. My clothes had that smelly smell on it too when I got home, had to steam it out but could still smell it. It was a bit gross.
Overall, food was not bad but really need to improve on their customer service. I was going to bring my hubby again but I don't think I will because of the customer service. We may go to the one in Burnaby someday but we'll see.


